At Potsafe we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We've made our return policy as easy as possible.
Within 30 days - You must return your product within 30 days of the product being shipped. Returns must be shipped back to our warehouse within 7 days of receiving your return label. No returns are accepted over 30 days and proof of purchase must be provided.
Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in new-like condition. Potsafe may reject the returned product if there is damage to the product and/or product packaging or any missing parts.
If a product is deemed unfit for return, Potsafe will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:
1. The product will be shipped back to the customer at a shipping cost of $30; or
2. The product will be recycled.
If you do not select one of the above options within 14 days of Potsafe informing you that your return has been rejected, the product will be recycled.